Every airline has different visions, different goals, and a different take on customer service. Nevertheless, all airline companies would expect their employees to possess these competencies:

• Customer Service Orientation
• Flexibility and Adaptability
• Interpersonal Skills
• Communication Skills
• Teamwork
• Cultural Sensitivity
• Integrity and High Ethical Standards
• Established Values System
• Dependability
• Conscientiousness
• Professional Image

Without these fundamental competencies, working in an airline company may prove to be a slow climb, or not possible at all. Do arm yourself with the right learning attitude, and attend courses if necessary. With hard work and perseverance, you will soon see yourself in the uniform of your dream job/company.

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